Refund policy

StyleHaven™ Refund & Exchange Policy

Effective Date: [29/05/2025]

Thank you for shopping at StyleHaven™!

At StyleHaven™, we want you to feel confident in every purchase. Our goal is to make returns and exchanges as clear and fair as possible while also complying with UK consumer law.

Can I return something if I change my mind?

Yes — if you bought online, UK law gives you the right to cancel your order within 14 days of receiving it for any reason.

• Items must be unworn, unused, and returned in original condition and packaging.
• You must notify us in writing (email is fine) within 14 days of receiving the item.
• You then have another 14 days to return it.

Return postage for change-of-mind returns is your responsibility.

 What if it doesn't fit?

We offer exchanges or refunds for incorrect sizing — no problem! Just make sure:

• You request a return within 14 days of delivery
• The item is unworn, with tags, and in its original condition
• You include your order number and desired size (if exchanging)

Return shipping is the customer’s responsibility unless we made an error.

What if I just don't like it?

We get it sometimes it just isn’t quite right. While we’re not legally required to offer refunds beyond the 14-day window, we may offer:

Store credit + free shipping on your next order, as a goodwill gesture.

Just email us at stylehavencustomerservice@outlook.com within 14 days and we’ll let you know if you’re eligible.

What if my item is damaged or faulty?

If your item arrives damaged or not as described, let us know within 14 days with a photo and description. We’ll either refund you or send a replacement at no cost.

What if my order never arrived?

If it’s been more than 30 days and you haven’t received your order, please contact us. We’ll investigate and issue a refund or replacement as needed.

Your Legal Rights

This policy does not affect your statutory rights. You’re always protected under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Learn more: https://www.gov.uk/accepting-returns-and-giving-refunds

Contact Us

For all return or refund queries:
📧 stylehavencustomerservice@outlook.com